Returns & Refunds Policy

At Everyday Lens Photography by Ann, I want you to be delighted with your photographic prints. Every order is carefully prepared and professionally produced by my trusted printing suppliers.

Cancelling or Returning an Order

For standard photographic prints, you can normally cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to return the item.

Please contact me before returning your order so I can provide the appropriate return instructions.

Customers are generally responsible for return postage when exercising their right to cancel, provided this has been explained before purchase.

Photographs that are genuinely personalised or made to your individual specifications may be exempt from the standard cancellation right. Any applicable exemption will be clearly explained before you place your order.

Damaged, Faulty or Incorrect Orders

If your print arrives damaged, faulty or isn't what you ordered, please contact me as soon as possible, ideally with photographs of the issue and packaging.

I'll work with you to arrange an appropriate replacement, repair or refund in accordance with your statutory consumer rights, including any applicable return postage costs.

Refunds

Where a refund is due, it will be processed using your original payment method within the applicable legal timeframe.

Contact

For any questions about your order, please get in touch through the contact page at www.everydaylensphotographybyann.co.uk.

This policy does not affect your statutory consumer rights.